Terms & Conditions

By using this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Colour Savers relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.The use of this website is subject to the following terms of use:

Trade only

Colour Savers is a trade only supplier. By purchasing products from us you are confirming that you are a qualified Hairdresser, and as such are competent in using the products sold on this website. We will not be held responsible for any injury or damages incurred by users of the products we sell. We reserve the right to ask for proof of professional status and to refuse to fulfil an order if we believe the person ordering is not a trade customer. As a business user, it is your responsibility to ensure that you are insured for products that you are using.

Use of information

The content of the pages of this website is for your general information and use only. It is subject to change without notice.Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Colours of products may vary greatly due to differences in camera/monitor settings; product packaging may also be different to that shown.

Product availability

All products are subject to stock availability. Colour Savers Colour Walls are designed to display all stock currently available for sale, if there are products that you do not see from a particular range of colour we stock, this implies that item is sold out and unavailable on that day. For the reason Colour Savers does not place items on back order. Colour Savers stock offering is based very much on a here and now basis.

Pricing

We reserve the right to correct any pricing errors on the site at any time. All purchases are subject to availability and Colour Savers reserves the right to refuse to supply to any individual or company for whatever reason. All prices are exclusive of VAT and delivery and are quoted in Sterling unless otherwise stated.

Payment

Payment in full is required to be made by any of the following credit/debit cards: Visa (including Electron), MasterCard or Maestro through this website prior to dispatch of goods. You can also pay by BACS, please contact us prior to placing your order to arrange payment by this method.Coloursavers.com will never store your credit card details and will never give your personal information to third parties. All payments are placed via Realex Payment Gateway using HTTPS and processed with Elavon Merchant Services.

Delivery

All orders will be processed for delivery after full payment. Colour Savers UK uses DHL for all deliveries. Typical lead time 2 days, DHL advise of additional day for rural areas. Colour Savers UK uses DHL for all orders exceding 30 tubes. Delivery times are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries. Delivery of overseas orders may be affected due to political conflicts, adverse weather, civil unrest, martial law etc.Please note: we cannot deliver to BFPO addresses as we do not use Royal Mail for deliveries.

Your online account

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account. If you believe that your password has become known to anyone else, you must inform us immediately.

Returns

Returning goods bought online is no problem, all we ask is that they're returned within 28 days of delivery, unused and in their original packaging. Please email us at sales@coloursavers.com to inform us of your intention to return goods and whether you are looking for an exchange or a refund. Goods must be returned to the address shown below, please ensure a copy of your invoice/receipt accompanies the return. We strongly recommend you use some form of recorded delivery as we cannot accept responsibility for any lost goods. If you’re unable to send goods back to us you can request that we arrange a collection, however the cost of this will be deducted from any refund due. The original delivery charge cannot be refunded.

Faulty or wrongly delivered goods

We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect or damaged goods are received please inform us by email within 48 hours of delivery to sales@coloursavers.com including photographic evidence of the damage .We’ll arrange a collection of the goods (at our cost) and send out replacements as soon as possible. If it is more convenient for you to send the goods back to us, let us know and send to the address below using recorded delivery and we’ll reimburse you the cost of this.

Returns department

Call our team if you wish to arrange a return of goods for collection. Tel UK:0203 4688 396

The term 'Colour Savers’ or 'us' or 'we' refers to the owner of the website whose registered mailing office is 8 Lemon Street, Dublin 2, Ireland, The term 'you' refers to the user viewer of our website.Our company registration office number is 520236 Ireland (IRE).